StrataCare
Submit form to issue strata problem

What is StrataCare?

StrataCare is an initiative by The Fifth Academy aimed at providing fast, accessible, expert-backed assistance to Malaysians facing strata-related issues. With stratified living becoming the dominant lifestyle in urban areas, disputes and operational challenges have sharply increased — often due to poor knowledge, miscommunication, or lack of expert guidance.

StrataCare fills this gap by offering an affordable, guided solution pathway for owners, residents, JMBs/MCs, and even developers to resolve issues before they escalate.

Facing Strata Problems?
We’re Here to Help.

Water leakage? Defects? Management disputes? AGM issues?
StrataCare connects you to industry experts who can guide you with fast, accurate solutions.

We help owners, residents, JMB/MC members, and tenants resolve issues before they escalate to Tribunal or court.

What We Can Help You With

Strata Management Operational Issues

Defaulters & Recovery

Financial Mismanagement

Water Leakages (above/below unit)

Building Defects (DLP & non-DLP)

Mechanical & Engineering Issues

Legal & Compliance (SMA 2013, by-laws)

AGM Meeting Support & Facilitation

Why Choose StrataCare?

Fast response within 3 working days

Affordable expert advisory (RM50 intake)

Backed by certified strata, legal & technical professionals

Helps prevent unnecessary Tribunal or court cases

A trusted initiative by The Fifth Academy

How StrataCare Works

01

Submit Your Issue Online

Fill in the form with details, upload documents, and make a RM50 intake fee payment.

02

We Review Within 3 Working Days

Your case will be assessed by the right expert (strata, legal, technical, financial).

03

Receive Professional Advice

You’ll get clear guidance, steps to take, and recommended solutions.

04

Need More Help? We Can Assist Further

If your case requires site visits, detailed reports, repair coordination, or AGM facilitation, additional services can be arranged with charges.

Frequently Asked Questions

StrataCare is an expert advisory service by The Fifth Academy that helps strata owners, residents, and committee members resolve common strata issues quickly and professionally.
We assist in areas such as:
  • Water leakage
  • Building defects
  • Defaulters
  • Operational disputes
  • Financial issues
  • Mechanical & engineering faults
  • Compliance (SMA 2013 & by-laws)
  • AGM facilitation
A RM50 non-refundable intake fee is required for us to process your case. Additional services (site visit, reports, AGM facilitation, repairs coordination) will be quoted separately.
You will receive a professional advisory reply within 3 working days after submitting your case and payment.
Your case will be assigned to the relevant expert, such as:
  • Strata management professionals
  • Legal advisors
  • Engineers
  • Defect specialists
  • OSH experts
  • Financial consultants
No. The intake fee covers administrative work and expert time spent reviewing your case.
We offer advisory and facilitation support. Representation at Tribunal or court is not included but we may refer you to the right professionals.
If a physical inspection or meeting is needed, StrataCare will provide a quotation before proceeding.
Yes — StrataCare supports both individual owners and committees, especially for complex building-wide issues or AGM matters.
Absolutely. All submissions are handled with strict confidentiality and used solely to resolve your case.

Ready to Get Help?

Submit your issue now and receive expert advice.